Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@digitalblizz.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund Policy for B2B Services

Refund Eligibility:
We strive to deliver high-quality services to our clients. You may be eligible for a refund under the following circumstances:
a. The service was not delivered as promised or was significantly delayed.
b. The service does not meet the specifications or requirements as agreed upon in the contract.
c. The service quality falls below acceptable standards, resulting in a substantial negative impact on your business operations.

2. Refund Request Process:
To request a refund, you must submit a written refund request within 14 days of discovering the issue. The request should include:
a. Detailed description of the problem or reason for the refund.
b. Any supporting evidence or documentation.
c. Contact information for further communication.

Evaluation and Resolution:
Upon receiving a refund request, we will promptly evaluate the situation and work toward a resolution. This may involve reviewing the service provided, conducting internal investigations, or requesting additional information.

Partial Refunds or Credits:
Depending on the circumstances, we may offer partial refunds or credits towards future services instead of a full refund. This will be determined on a case-by-case basis, taking into consideration the extent of the issue and the services already delivered.

Refund Limitations and Exclusions:
Please note the following limitations and exclusions to our refund policy:
a. Refunds will not be granted if the service issues are a result of your own actions or negligence.
b. Refunds will not cover any costs or expenses incurred by your business due to the service issue, such as loss of revenue or additional expenses.
c. Refunds may not be available if the service has been fully utilized or if the refund request is made after the specified timeframe.

Mediation and Dispute Resolution:
If a dispute arises regarding a refund request, we encourage open communication and will work toward an amicable resolution. In the event that a resolution cannot be reached, both parties agree to engage in mediation or arbitration to resolve the issue.

Policy Changes:
We reserve the right to modify or amend this refund policy at any time. Any changes will be communicated to you in writing or through our website.

Need help?

Contact us at support@digitalblizz.com for questions related to refunds and returns.